Who we are
Juru is run by [LEGAL NAME / ENTITY NAME] (ABN [ABN]), [STATE], Australia. We follow Australia’s Privacy Act 1988 and, for people in New Zealand, the Privacy Act 2020. Questions go to hello@askjuru.com.
What we collect
- Your email address, name, home currency and timezone.
- The statements you upload and, if you connect a bank feed, your transactions and account names.
- Your goals, the categories you choose, and the messages you send Juru.
- Your WhatsApp number, only if you add it.
- Your plan and billing status. Card details stay with Stripe.
We never ask for your banking password, and bank feeds are read-only: Juru can’t move money.
How we use it
- To show you what came in, what went out and what stayed, and track the goals you set.
- To answer your questions and send the check-ins you asked for.
- To run your subscription and keep the service secure.
We’ll never sell your information, show you ads, or use your transactions to market other products. We don’t give financial advice or recommend financial products.
Automated decisions
Juru uses software, including language models, to sort transactions into your categories, spot transfers between your own accounts, and word your check-ins. These only affect what Juru shows you. Anything unsure is asked, not assumed, and you can change any category or answer at any time.
Who else handles it
We use a small number of providers to run Juru. Each only gets what it needs for its job.
| Provider | What for | Where |
|---|---|---|
| Supabase | Stores your account and transactions; sends sign-in emails | Sydney, Australia |
| Vercel | Runs the app | Sydney, Australia |
| Anthropic | Language model that answers your questions and words check-ins | United States |
| TypeSafe | Small judgments, like which of your categories a transaction fits | [confirm region] |
| Stripe | Payments. Your card details go to Stripe, never to us | United States and elsewhere |
| Meta (WhatsApp) | Delivers messages, only if you turn WhatsApp on | United States and elsewhere |
Your data is stored in Australia. When you chat with Juru or it words a check-in, the relevant transactions are sent to Anthropic in the United States to produce the reply; they aren’t used to train its models. By using Juru you agree to this overseas processing.
Website analytics
We count a few product events ourselves (like “imported a statement”) to see what works. These never include amounts, merchants or descriptions, and no third-party trackers or advertising cookies are used.
Deleting your data
Settings → Delete everything removes your account, transactions, goals, messages and bank connections straight away, and cancels your subscription. Backups roll off within [N] days. We keep only what the law requires (like payment records held by Stripe) and a one-way scrambled form of your email so a free trial can’t be repeated. You can also export everything first, or ask us at hello@askjuru.com.
Your rights
You can see, correct, export or delete your information at any time, mostly from Settings. For anything else, email hello@askjuru.com and we’ll reply within 30 days. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner or, in New Zealand, the Privacy Commissioner.
If something goes wrong
If a data breach is likely to cause you serious harm, we’ll tell you and the regulator as quickly as we can, and say what happened and what to do.
Changes
If we change this policy in a way that matters, we’ll tell you by email before it takes effect.
Contact
Questions about this policy? Email hello@askjuru.com.